Sunday, 26 August 2012
A nail in the coffin of Lindens customer service....
Well it's a classic...some upgrade in second life means that the amount of usage within second life has rocketed.... try it yourself download a usage meter (I use one provided free by cucusoft) and just watch those megabyte soar. My usage soared from 1- 2 gigs a day to a whopping 10 gbs. If my ISP hadn't warned me my usage limit had been almost reached Id have known nothing about this....
Of course if your usage is limited by your ISP this is potentially an expensive business (I worked out that if I continued visiting second life for my usual amount of time I could potentially end up paying my ISP £200) My only option to stay out of second life until this problem is rectified.
The thing is Lindens aren't recompensing anyone for time lost from Second Life. So the chances are if you own land but problems with soaring usage mean you too have to curtail your visits you're still going to be paying your full membership plus your full tier.
Lindens have admitted the problem is their error and yet because of one of the clauses in their terms of service they feel they can wriggle out of any sort of liability to their customers . Basically the TOS means that Lindens don't guarantee a continuous or even virus free service.
That even seems to mean if youre unable to access the service for weeks you ain't getting a penny back from Lindens.....
And the problem shows no sign of being resolved yet.
Subscribe to:
Posts (Atom)